We are pleased to inform you that claim payments are currently being processed as normal and all backlogged claim payments are complete. Affected claims were those submitted via mail, fax or Change Healthcare between Feb. 21 and April 9, 2024.
Mailed EOP statements are also being sent to those who did not opt in for electronic delivery.
Your understanding and patience during this time has been greatly valued. Thank you for your continued trust in our services. If you need funding support, view more information and check eligibility through UnitedHealth Group.
Dental Providers: Submit a Claim or Pretreatment Estimate
We understand that flexibility is essential for quality service. That’s why we accept claims electronically or through the mail. Whatever your preference, we’ll work with you.
To submit claims electronically, it’s important to have the appropriate software or internet access – we recommend EZ 2000 software. Once your information is entered, it will be sent to a claim clearinghouse partner. There is a per claim fee for this service, and our network providers are reimbursed up to 30 cents for eClaims.*
Dental claims are accepted from a number of clearinghouses that offer a variety of electronic claims tools and solutions, including DentalXChange, Change Healthcare, and Vyne.
Ameritas payer ID: 47009
Ameritas of New York payer ID: 72630
Mail claims to:
Group Claim Office
PO Box 82520
Lincoln, NE 68501
Use the checklist below to reduce claims processing time.
- Read the Claims Filing Guide for details on when X-ray films, radiographs and/or charting should accompany claims or pretreatment estimates.
- Include prior placement dates for any replacement crowns, onlays, bridges, dentures and partial dentures.
- Include narratives or surgical notes if they might add to our consultants’ understanding of the diagnosis (X-rays alone may not be instructive).
- Provide tooth numbers, quadrants and arch locations if needed.
- Use current CDT codes for each procedure.
- Include your Tax ID Number or Social Security Number.
- Include the name of the treating dentist and the location where services were rendered.
- Remember to sign the claim form.
*Please note: reimbursement of electronic claim applies to Ameritas network providers. Quarterly checks will be issued (February, May, August, November) for amounts of $25 or greater. Reimbursement will be on a cumulative basis.