Benefit Administrator FAQ

eServices are electronic or online services that help you work more efficiently. Depending on the level of access you request, eServices allow you to view your plan documents, enroll electronically, change or terminate members in real time, view your bill online and initiate a payment if an EFT form is completed.

eServices are free and effortless, plus they save time and money when administering members’ dental and vision benefits. And they save natural resources since no or minimal paper is used.

With eServices you can make member eligibility changes in real-time. Groups that take advantage of some of our eServices options, such as eCert, automatically save money on their monthly rates.

This video explains how to register for eServices, including registering multiple users.

Make sure your caps lock is not on when entering your user ID and password.  If you still receive the same message, contact us at 800-659-2223.

You’ll receive an e-mail message when your bill is ready for review online.  You can also access up to 12 months of billing history and download your monthly statements into Excel and/or PDF format. A paper copy of the bill will not be mailed.

If you are signed up for eBill and have completed the Electronic Funds Transfer (EFT) Form online, just select the “Pay Bill” function to pay online. If you’d like to set up EFT, the form can be found in your benefits administrator account.

Your password does not expire.

If you are not using eEnroll, you can mail updates to us. Access forms and addresses on the Forms/Disclosures page.

Mail verification of full-time student status to:

PO Box 82520
Lincoln, NE  68501
Fax: 402-309-2580

If you requested mailed ID cards, they will be sent to either the member or your office (as specified) within 7-10 business days from the time we receive the enrollment or change submission.

Members do not need an ID card to use their dental or vision benefits. However, members can create a member account to access their ID card after their policy is effective. They can also download the Ameritas Benefits member app and log in with the same user ID and password they use for their member account or add the ID card to their Apple or Google digital wallet.

Visit the forms section of our website.

Members have access to their dental and vision benefit information and ID cards in a member account. Full account services are available when accessing the account online through a web browser. They also may download the Ameritas Benefits member app for quick access to many of the same features. Learn more about the member account features available when accessing from a web browser and the mobile app.

The member account can be accessed from the Sign In page.

Many states have legislation that applies to discounts on non-covered services under insured plans. View the list of states and the applicable laws here.

Plan members should discuss any available discounts on non-covered services with their dental and vision providers.

There are many words you may not be familiar with related to dental health and plan benefits. Browse our glossary to find definitions of many common terms.