Disability Income Insurance FAQ

From submitting a payment to updating your account details, managing your Ameritas account is easy. The answers to these frequently asked questions can get you started.

Still having trouble?
Contact Us

Payments

How can I make a payment or pay my insurance premium?

Sign in to Ameritas Accounts, then select View Accounts for the policy number for which you wish to make a payment. Select Payment and then Pay My Bill. Note, you will be redirected to the Bank of New York Mellon website to pay the premium.

What forms of payment are accepted?
We accept a wide variety of payment types:
  1. Checks (personal or business).
  2. Wire transfers.
  3. EFT.
  4. Cashier’s checks.
  5. Online bill-pay payments via client’s bank.
  6. Payment by phone or online with bank account information or debit card.
Note, all payments must be drawn from U.S. banks and be made with U.S. currency.
What forms of payment are not accepted?
While we accept many types of payments, we cannot accept the following:
  1. Cash.
  2. 3rd party checks, money orders, or traveler’s checks.
  3. Temporary/starter checks.
  4. Cryptocurrency.
How can I enroll in EFT?

Sign in to Ameritas Accounts and Select View Account on the desired policy number. Select the Forms tab and then Setup automatic payments from my bank account (EFT enroll). Complete the required information and sign electronically.

    How can I make a payment over the phone?
    Need more help or want to pay by phone?  Call us at 800-745-1112 (outside of New York) or 877-280-6110 (New York only). You can make a payment over the phone using a debit card or checking account. Generally, service representatives are available Monday through Friday, 7 a.m. to 5 p.m. Central Time.
    How can I change the banking information on my EFT?

    To make this change online,  sign in to Ameritas Accounts and select View Account on the desired policy number. Select Payments, then Bank Details, then Change to make a change to your account.

    Where can I view my payment history?

    To view recent payments for your disability income insurance policy, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Transactions History tab. From the drop-down menu, select the desired transaction type and time.  

    General policy inquiries

    How do I sign in to my account?

    If you have a disability income insurance policy, you can sign in at Ameritas Accounts.

    How do I register my account?

    Registering your account at Ameritas is easy. If you have a disability income insurance policy, go to Ameritas Accounts to register.

    How do I find my financial professional's contact information?

    Sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Support tab, and your financial professional’s name and contact information will display.

    I'm without a financial professional, how do I find one?

    Visit Find A Financial Professional to get started in finding a financial professional in your area.

    Where can I view my policy information?

    Sign in to Ameritas Accounts and select your policy number to view current information.

    How do I contact client services?

    You can contact us at 800-745-1112 or message us via your account. To message us, sign in to Ameritas Accounts then select the Envelope icon in the upper right corner. Select New Message to attach the form you would like to submit or email client services with your policy-specific question.

    How can I request a policy illustration?
    To obtain a policy illustration, please contact our office by calling 800-745-1112 or reach out to your financial professional for assistance.
    Where can I find recent mailed documents (bills, statements, reports)?

    These documents are all available in your online account. Sign in to Ameritas Accounts and select View Account on the desired policy number. Then, select Documents. From the drop-down menu, select the document type you wish to view for a specified time. Select the name of the document you wish to view that is highlighted in blue.

    Can I authorize another person to receive information on my policy?

    The owner of a policy can sign an Interested Third Party Release Authorization form. This release authorizes Ameritas to release information about the owner’s policy to the third party without the owner on the phone.

    Please note: The Third Party is not authorized to make changes to the policy on the owner’s behalf. To access this form, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the form required to complete this request. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

    I have an incorrect charge on my account.

    For a question about an unexpected charge or an account error on a disability income insurance policy, it’s best to call us at 800-745-1112. A customer service representative will be able to help you resolve this issue.

    I want to cancel my policy.
    Talk with your financial professional about your concerns, so you don’t lose important coverage. If you would like to move forward with canceling your policy, you can do so by calling us at 800-745-1112.

    Policy changes

    How can I update my name on my policy?

    For your security, a form is required to update your name. If the name change is for any reason other than marriage, we also require a copy of the legal documentation showing the name change.

    To access this form,  sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the Policyowner’s Change and Service Request form. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

    How can I change the owner on my policy?

    For your security, a form is required to complete an ownership change.

    To access this form, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the Policyowner’s Change and Service Request form. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

    How can I update information on my policy such as my address, phone number or email address?

    You can update your contact information by signing in to Ameritas Accounts. Select your name at the top of your accounts page, select Profile from the dropdown menu, then select the information you would like to change and follow the instructions to securely update your account.

    Where can I locate forms to make changes on my policy?

    Sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to view the service forms available online.

    Claims

    How do I submit a claim?

    We have an online claims portal where you can start the claims process, or you can email us at disabilityclaims@ameritas.com.

    How do I notify Ameritas of the death of an insured?

    We’re very sorry for your loss, and we’re here to help. Please contact your financial professional or contact our office at 800-745-1112.