Life Insurance FAQ

Sign in to Ameritas Accounts, then select View Accounts for the policy number for which you wish to make a payment. Select Payment and then Pay My Bill. Note, you will be redirected to the Bank of New York Mellon website to pay the premium.

Sign in to Ameritas Accounts, then select View Accounts for the policy number for which you wish to make a payment. Scroll to the Loans section. Select Make a Loan Payment. Note, you will be redirected to the Bank of New York Mellon website to pay the premium.

We accept a wide variety of payment types:

1. Checks (personal or business).
2. Wire transfers.
3. EFT.
4. Cashier’s checks.
5. Online bill-pay payments via client’s bank.
6. Payment by phone or online with bank account information or debit card.

Note, all payments must be drawn from U.S. banks and be made with U.S. currency.

While we accept many types of payments, we cannot accept the following:

1. Cash.
2. 3rd party checks, money orders, or traveler’s checks.
3. Temporary/starter checks.
4. Cryptocurrency.

Based on the state where you live, mail your life insurance premium to one of the addresses below. Make your check payable to Ameritas Life Insurance Corp. and include your life policy number on the check. Outside of New York – Ameritas Life Insurance Corp. PO BOX 650803; Dallas TX 75265-0803; New York Only – Ameritas Life Insurance Corp. of New York PO BOX 371830; Pittsburgh, PA 15250-7830.

To make this change online,  sign in to Ameritas Accounts and select View Account on the desired policy number. Select Payments, then Bank Details, then Change to make a change to your account.

To view recent payments for your life insurance policy, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Transactions History tab. From the drop-down menu, select the desired transaction type and time.

Sign in to Ameritas Accounts and Select View Account on the desired policy number. Select the Forms tab and then Setup automatic payments from my bank account (EFT enroll). Complete the required information and sign electronically.

If you have a life insurance policy, you can sign in at Ameritas Accounts.

Registering your account at Ameritas is easy. If you have a life insurance policy, go to Ameritas Accounts to register.

Sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Support tab, and your agent’s name and contact information will display.

Sign in to Ameritas Accounts and select your policy number to view current information.

You can check your account values for your life insurance policy online at Ameritas Accounts. After you sign in, select View Account on the desired policy number.

You can contact us at 800-745-1112 or message us via your account. To message us, sign in to Ameritas Accounts then select the Envelope icon in the upper right corner. Select New Message to attach the form you would like to submit or email client services with your policy-specific question.

These documents are all available in your online account. Sign in to Ameritas Accounts and select View Account on the desired policy number. Then, select Documents. From the drop-down menu, select the document type you wish to view for a specified time. Select the name of the document you wish to view that is highlighted in blue.

The owner of a policy can sign an Interested Third Party Release Authorization form. This release authorizes Ameritas to release information about the owner’s policy to the third party without the owner on the phone.

Please note: The Third Party is not authorized to make changes to the policy on the owner’s behalf. To access this form, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the form required to complete this request. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

Sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab, then choose and download the beneficiary change form. For your security, a form is required to complete a beneficiary change. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

For your security, a form is required to update your name. If the name change is for any reason other than marriage, we also require a copy of the legal documentation showing the name change.

To access this form,  sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the Policyowner’s Change and Service Request form. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

For your security, a form is required to complete an ownership change.

To access this form, sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to download the Policyowner’s Change and Service Request form. Once the form is completed and signed, it can be uploaded through Ameritas Accounts for processing.

You can update your contact information by signing in to Ameritas Accounts. Select your name at the top of your accounts page, select Profile from the dropdown menu, then select the information you would like to change and follow the instructions to securely update your account.

Sign in to Ameritas Accounts and select View Account on the desired policy number. Select the Forms tab to view the service forms available online.

To make a trade on your variable policy, call the trade desk at 800-745-1112 and select option 2.

We have an online claims portal where you can start the claims process or learn more.