Ameritas Coronavirus (COVID-19) Resources
Strong. Stable. Serving you as always.
Ameritas is here for you through the coronavirus pandemic. Safety, efficiency and well-being are guiding us. We’re open for business with remote working, digital tools and much more. This page is your Ameritas COVID-19 resource.
We’re built for times like these. Ameritas has been keeping promises since 1887. Learn about our financial strength and stability from President and Chief Executive Officer Bill Lester and Executive Vice President, Chief Financial Officer, and Treasurer Sue Wilkinson.
Answers for our Customers
You may be thinking more than usual about a lot of things. Waking up with questions like “What’s the status of my claim? What’s my coverage? How do my accounts look?” We get it. We’re here to help.
We’re working with customers individually to extend payment dates, adjust fees and answer specific questions. See links below for FAQs, contacts, and business hours.
Safeguarding your financial well-being is important in times like this. Our online security and fraud prevention tips are your COVID-19 resource for protecting your account information.
Dental and Vision customers
We know many people will be unable to make premium payments during this crisis because of reduced hours, layoffs and furloughs, or temporary closures. Therefore, we are extending our premium grace period to 90 days for employers and employees while continuing coverage and claims payment. Ameritas will adhere to any state mandated premium grace periods as a temporary exception to our policy during this time.
We will work with you on an individual basis to help meet your needs. Please read our FAQ below for details about coverage, claims, and much more.
If you have further questions about your coverage with Ameritas, please contact your Ameritas representative. We’re here to help you.
- If you are an employer, or have Ameritas coverage through your employer
- If you purchased Ameritas coverage on your own
FAQs are are also available in Spanish:
Life, Disability Income and Annuity customers
Answers for our representatives
Our representative portals are your Ameritas COVID-19 resource as you guide your clients. These links will take you to your sign-in pages.
- Producer Workbench – COVID-19 Resources for Financial Professionals
- Producer Portal – COVID-19 Resources for Dental Vision and Hearing Representatives
Government and regulatory updates
The Coronavirus, Aid, Relief and Economic Security (CARES) Act impacted many of our customers. We wrote A Synopsis of the CARES Act and this FAQ as a COVID-19 resource to clarify details for individuals and business owners. Another excellent COVID-19 resource is our webinar focusing on CARES Act affects small business owners.
We’ve worked heart and soul to meet human needs in the pandemic. Our people have come up with some cool creative ways to serve our communities with purpose through COVID-19.