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Ameritas Coronavirus (COVID-19) Resources

Strong. Stable. Serving you as always.

Ameritas is here for you through the coronavirus pandemic. Safety, efficiency and well-being are guiding us. We’re open for business with remote working, digital tools and much more. This page is your Ameritas COVID-19 resource.

We’re built for times like these. Ameritas has been keeping promises since 1887. Learn about our financial strength and stability from President and Chief Executive Officer Bill Lester and Executive Vice President, Chief Financial Officer, and Treasurer Sue Wilkinson.

Answers for our Customers

You may be thinking more than usual about a lot of things. Waking up with questions like “What’s the status of my claim? What’s my coverage? How do my accounts look?” We get it. We’re here to help.

We’re working with customers individually to extend payment dates, adjust fees and answer specific questions. See links below for FAQs, contacts, and business hours.

Safeguarding your financial well-being is important in times like this. Our online security and fraud prevention tips are your COVID-19 resource for protecting your account information.

Dental and Vision customers

We know many people will be unable to make premium payments during this crisis because of reduced hours, layoffs and furloughs, or temporary closures. Therefore,  we are extending our premium grace period to 90 days for employers and employees while continuing coverage and claims payment. Ameritas will adhere to any state mandated premium grace periods as a temporary exception to our policy during this time.

We will work with you on an individual basis to help meet your needs. Please read our FAQ below for details about coverage, claims, and much more.

If you have further questions about your coverage with Ameritas, please contact your Ameritas representative. We’re here to help you.

FAQs:

FAQs are are also available in Spanish:

Retirement Plans customers

Surviving Market Volatility – A guide to learn more about surviving market volatility during coronavirus (COVID-19).
Surviving Market Volatility (In Spanish)

FAQs:

Call our teams for assistance.

Answers for our representatives

Our representative portals are your Ameritas COVID-19 resource as you guide your clients. These links will take you to your sign-in pages.

Government and regulatory updates

CARES Act

The Coronavirus, Aid, Relief and Economic Security (CARES) Act impacted many of our customers. We wrote A Synopsis of the CARES Act and this FAQ as a COVID-19 resource to clarify details for individuals and business owners. Another excellent COVID-19 resource is our webinar focusing on CARES Act affects small business owners.

Contact tracing work

Ameritas began COVID-19 contact tracing for the State of Nebraska in May 2020. Many of our team members have the privacy training needed for this work. We’re glad we can help combat this terrible illness and ease the strain on state workers.

Community Outreach

We’ve worked heart and soul to meet human needs in the pandemic. Our people have come up with some cool creative ways to serve our communities with purpose through COVID-19.

See all the ways we’re supporting our communities

Questions?

Questions about Ameritas and the COVID-19 pandemic? Connect with Ameritas media relations:

Hunter Reeves

Senior Media Relations Specialist

Desk: (402) 467 – 7743

Mobile: (402) 440 – 4381

Email: hunter.reeves@ameritas.com

Twitter: @Hunter_Ameritas