Ameritas earns BenchmarkPortal Center of Excellence certification
Lincoln, Nebraska (Feb. 22, 2021) – The Ameritas group division earns its 14th Center of Excellence certification from BenchmarkPortal. Ameritas is one of a handful of companies to achieve fourteen consecutive years of certification (2006-2020). This places the Ameritas contact center performance in the top 10 percent of all participating contact centers in the world.
Karen Gustin, LLIF, executive vice president, Ameritas group division, said, “At Ameritas, our workplace culture inspires innovation and integrity. Supported by training, continuous feedback and coaching, associates gain the expertise and resources they need to respond to customer needs. Providing excellent service is what we do, and we believe we do it better than anyone else.”
Todd Campbell, second vice president – customer service, Ameritas group division added, “Being awarded our 14th year of certification confirms our dedication to providing best-in-class customer service. I’m so proud of our claims teams.”
To earn BenchmarkPortal’s Center of Excellence certification, contact centers must meet or surpass strict standards. The process is based on key performance metrics, then compared to industry averages across the globe. BenchmarkPortal researchers audit and verify each contact center’s performance yearly on best-practice metrics from their database of data. BenchmarkPortal is an industry leader and maintains the largest database of contact center metrics in the world.
BenchmarkPortal experts said, “Maintaining such a high level of excellence over so many years is a testimony to Ameritas’ frontline associates. It’s also indicative of the company’s culture, and the support and encouragement contact center associates receive from their managers. It demonstrates an unwavering commitment to customer service excellence.”
Ameritas is a marketing name for Ameritas Mutual Holding Company and its affiliated subsidiary companies, including Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. of New York. Founded in 1887, Ameritas offers a wide range of insurance and financial products and services to individuals, families and businesses. These products and services include life insurance; annuities; individual disability income insurance; group dental, vision and hearing care insurance; retirement plans; investments; asset management; and public finance. Securities offered through affiliate Ameritas Investment Company LLC., member FINRA/SIPC and investment advisory services offered through the business name of Ameritas Advisory Services. For more information, visit ameritas.com.
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, visit benchmarkportal.com.