insurance | employee benefits | financial services

Ameritas Responds to Coronavirus (COVID-19)

Mar 17, 2020 | Company Updates

Ameritas continues serving our customers and those who represent us.  We have implemented wide-ranging measures to ensure safety and effective business continuation through the COVID-19 pandemic. Most Ameritas associates are working remotely and many offices are closed. Business travel is suspended, and in-person events have been canceled or postponed. Intensive cleaning of facilities continues.

Ameritas remains strong and stable through the financial impact of COVID-19.  Read Financial Strength, Stability and Fulfilling Lives to learn more from our Executive Vice President, Chief Financial Officer, and Treasurer Sue Wilkinson.

The Coronavirus, Aid, Relief and Economic Security (CARES) Act was recently passed. Read A Synopsis of the CARES Act to learn what it might mean for you. This FAQ breaks down the provisions most likely to impact individuals, business owners and retirement plans.

Beginning Thursday, May 21, Ameritas will begin COVID-19 contact tracing for the State of Nebraska. Due to the stretched capacity of state workers and Ameritas associates training in HIPPA and privacy, certain Ameritas teams will help in our state’s effort to combat COVID-19.  The call you received from Ameritas is not a scam. Ameritas is proud to be part of our public health response to this terrible illness and proud to serve all our communities.

Customer Concerns & Questions

We know many of you are concerned about the status of your claims, coverage and accounts. Be assured Ameritas is open for business and ready to help. Your well-being is our top priority.

We’re working with customers on an individual basis to extend payment dates, adjust fees and answer questions. We hope this helps you focus on caring for yourself and those close to you. See links below for FAQs, contacts, and business hours.

Ameritas Investment Partners, Inc. Wealth Management Associates are working remotely and continue to manage the investment portfolios in your Wrap Fee Program accounts. We have adapted well to the new environment and have access to all critical systems and data necessary to continue all advisory services. Printing and delivery of certain printed materials present a greater challenge under the current conditions. In particular, the delivery of the documents listed below is more difficult to complete remotely. The SEC has recognized these challenges and provided relief by allowing for up to 45 additional days to deliver required documents associated with the Programs’ annual registration filings.

Please visit the Managed Account Programs page for a list of documents that have extended delivery beyond the statutory date of April 29, 2020.

Safeguarding your financial well-being is important in times like this. Read our online security and fraud prevention tips to learn how to protect your account information.

Dental and Vision customers

We know many people will be unable to make premium payments during this crisis because of reduced hours, layoffs and furloughs, or temporary closures. Therefore,  we are extending our premium grace period to 90 days for employers and employees while continuing coverage and claims payment. Ameritas will adhere to any state mandated premium grace periods as a temporary exception to our policy during this time.

We will work with you on an individual basis to help meet your needs. Please read our FAQ below for details about coverage, claims, and much more.

If you have further questions about your coverage with Ameritas, please contact your Ameritas representative. We’re here to help you.


FAQs are are also available in Spanish:

Retirement Plans customers

Surviving Market Volatility – A guide to learn more about surviving market volatility during coronavirus (COVID-19).
Surviving Market Volatility (In Spanish)


Call our teams for assistance.

A Message from CEO Bill Lester

We are all now dealing with unprecedented levels of uncertainty and turmoil. With each new development we wonder what it means for us and for our families, communities, customers and businesses.

I can assure you that everyone at Ameritas is hard at work, guiding our organization through these challenges.

The insurance, employee benefits and financial services Ameritas provides help people feel safe and secure. Our commitment to you is steadfast and unchanging, despite the coronavirus and its global spread. We will make the best decisions we can with current information.

We’re taking steps to make sure our associates are safe while they continue to serve you. In each line of business, we continue advising our customers, processing business, providing service and paying claims. Ameritas is ready as always to honor our commitments.

We put the greatest emphasis on financial stability so we can weather storms like this, as we have for more than a century. Even in times of crisis, you can still rely on us to be here for you.

Ameritas remains focused on fulfilling life.

Bill Lester
President and Chief Executive Officer