Employees Want Help Understanding Benefits Offered by Employers

Employees Want Help Understanding Benefits Offered by Employers

Employers provide a variety of benefit choices to employees as part of their overall compensation package. And while employees value their benefits, research shows 85% of workers are confused about their coverage options. Ultimately, employees want help understanding benefits offered by employers. Consider five reasons why employees find benefits confusing and three ways to improve benefits education.

Why employees are confused about benefits

1. Preoccupied – Employees have many responsibilities at work and home. Often, they are distracted, thinking about how to pay their bills and many other responsibilities. They have little time to educate themselves about their benefits, which can be a problem when they need to use it.

Workers who have health needs and use their benefits tend to understand their coverage. But employees who rarely use their plans, including their preventive care benefits covered by insurance, are confused. Although they may not know much about their benefits, they want to know what their benefits cover if needed. Make online benefits education available to workers so they have access when they need it.

2. Overwhelmed — Employees appreciate the security their benefits provide to handle unexpected health needs. But many workers today are overwhelmed and stressed. They have difficulty making decisions about their health and benefits.

Employees want benefits choices, but not too many. For example, offering over 10 different benefits options can be overwhelming. Employees also may struggle to understand their benefits because the plan descriptions use unfamiliar insurance terms. They also may be confused about the specific procedures and services their